Frequently asked questions

Questions and answers

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Payments

What payment methods do you accept?

We accept Mtn Mobile Money,Master card,Telecel Cash,Visa Cards and Airtel-tigo cash

How do i order and pay for my food?

Place order and chose mode of payment through the various payment methods made available to you.

When will my payment be processed?

Payments are typically processed immediately,but may take up to a few minutes to complete in certain cases.

How it works

What happens after i place payment?

After placing payment you'd receive a confirmation email to confirm your payment.

How do you ensure my payment method is secure?

We use industry-level -SSL encryption and follow best practices to ensure your payment information is secure.

How do i request a refund or cancellation

To request a refund or cancellation please visit our contact us page and place a call to communicate with our support team.

Delivery delay

How do i track my order?

You can track the location of your delivery by using the token number given to you in your payment confirmation email.

Why is my order delaying?

We apologise for the delay,possible reasons for delay may be from vendor's speed or rate of delivery of service.

Will i be notified about any issues with my deliveries?

We'll notify you via your email or mobile phone number.

Takeaway

Can i contact someone if i have questions about my takeaways?

Yes! Our support team is there to help,Please email us at Quickfood@gmail.com or visit contact us page

Can i use perform more than one takewaway at a time?

No, one account is allowed one request for meals or menu items at a time,but it is possible for snack bars which allow such.

Is my takeaway in safe hands?

Oui!,Your takeaways are in safe and professional hands to help satisfy your needs.

Preorder

Can i pre-order meals before the shop opens?

Yes,but within periods us such you would be notified to avail space for customer's with current need of the food items.

My pre-order isn't going through?

Your pre-order may be overlooked by vendors due to consumer traffic before hand,so to counteract this please order when you're ready to order.

Is regular ordering better than pre-ordering ?

No,all others are given equal treatments to ensure fairness in service.

Register

How to register?

Open Quickfood.com and enter your email to create an account which can then be used to access the services provided.

Do i have to be a student at GCTU?

No the service is available to all who happen to find theirselves within GCTU's Campus and looking for a quick munch!

Are there any other requirements i would need to register?

You'd need a valid email address a valid mobile number as well as a password which would help you get the service running on your device.

Pricing

Are there any discounts?

Yes using Quickfood guarantees you sure discounts offered by GCTU's vendors to help promote our service to you!

Is there a price on delivery?

No,your payment for the service covers your delivery so you don't have to pay on delivery.

Is it affordable?

Yes,the food services provided on Quickfood is for all and has a pricing list for any items you wish to spend your money on.

Privacy

Is Quickfood legit?

Yes,Our services provided are legitimate and quality and can be seen by posters around vendor locations in GCTU.

What is your PCI compliance status?

We are PCI safe and ahere to industry standards for payment security.

How do you protect my information?

We use industry standard security methodologies to ensure customer privacy on our service.